1. Introduction

This Privacy Policy explains how Gummadi Raghava Rao, doing business under the brand name Own A Plot ("Own A Plot", "we", "us" or "our"), collects, uses, shares, stores and protects personal information when you use https://ownaplot.in/ and any associated webpages, forms, account features, WhatsApp links and communication channels (collectively, the "Website").

It also explains the choices and rights available to you in relation to your personal information. By using the Website or voluntarily providing information to us, you acknowledge this Privacy Policy. Where consent is required, we will seek it through an appropriate notice or affirmative action.

2. Scope of This Policy

This Policy applies to personal information processed by Own A Plot in connection with:

browsing the Website;
submitting a property or project enquiry;
requesting a callback, brochure or project details;
communicating by telephone, email, SMS or WhatsApp;
scheduling or attending a site visit;
creating or using a Website account, if that feature is enabled;
receiving service or optional marketing communications; and
interacting with our advertisements, social-media pages or campaigns where the interaction is linked to an Own A Plot enquiry.

Independent developers, promoters, landowners, lenders, government portals, map providers, social-media services and other third parties have their own privacy practices. This Policy does not govern information that a third party independently collects or controls.

3. Personal Information We Collect

Depending on how you interact with us, we may collect the following categories of information.

3.1 Information You Provide

Identity and contact details: name, email address, phone number, city or preferred contact method.
Property requirements: preferred location, project, plot type, plot size, budget range, investment purpose, timeline and related preferences.
Enquiry and site-visit details: messages, questions, requested appointment date, selected project and communication history.
Account details: username, email address, profile information and authentication-related data if account registration or social login is enabled.
Transaction-support information: information or documents you voluntarily provide while seeking booking, loan, documentation or registration assistance.
Feedback: reviews, testimonials, survey responses, complaints and grievance correspondence.

Please do not send passwords, OTPs, complete payment-card details, bank-login credentials, Aadhaar numbers, PAN details or other sensitive documents through a general Website form or WhatsApp unless they are specifically requested for a legitimate transaction through a verified and secure process.

3.2 Information Collected Automatically

When you visit the Website, our systems or authorised service providers may automatically collect:

Internet Protocol (IP) address;
browser type, device type and operating system;
pages viewed, links clicked and referring page;
approximate location derived from IP address;
dates, times and duration of Website activity;
cookie identifiers, advertising identifiers and similar technical information; and
diagnostic, performance, security and error-log information.

The precise information collected depends on the cookies, plugins and analytics or advertising technologies enabled on the live Website.

3.3 Information From Other Sources

We may receive information from:

a person who refers you to us;
a developer, promoter or authorised project representative handling an enquiry you initiated;
advertising and lead-generation platforms when you submit an Own A Plot campaign form;
social-login providers if you choose to use that feature;
service providers assisting with communications, analytics or enquiry management; and
public or lawful sources where reasonably necessary to verify business or transaction-related information.

If you provide another person's information, you confirm that you are authorised to do so and have informed that person about the intended use.

4. How We Use Personal Information

We may use personal information to:

respond to enquiries and recommend relevant projects or plotted developments;
provide requested brochures, layouts, pricing, availability and project updates;
arrange callbacks, meetings and site visits;
connect you with the relevant developer, promoter, landowner, lender or authorised representative when necessary to fulfil your request;
assist with booking coordination, documentation, loan referrals and property-registration support;
create, maintain and secure a Website account if account functionality is enabled;
communicate about an active enquiry, site visit or transaction;
send optional project alerts, educational content and marketing messages where permitted;
understand Website usage, improve content and measure campaign performance;
prevent spam, fraud, abuse, unauthorised access and security incidents;
maintain business, consent, communication and grievance records;
establish, exercise or defend legal claims; and
comply with applicable law, court orders and lawful government requests.

We will not use personal information for a materially unrelated purpose without providing an appropriate notice and, where required, obtaining consent.

5. Grounds for Processing

We process personal information only for lawful purposes and on an applicable basis, which may include:

your consent;
information you voluntarily provide for a specified property enquiry or requested service;
steps necessary to respond before entering into, or to perform, an arrangement with you;
compliance with a legal obligation;
protection of users, our systems and legal rights; and
another use permitted under applicable Indian law.

Where processing is based on consent, you may withdraw that consent. Withdrawal does not affect processing already lawfully carried out, and we may retain or continue processing information where required or permitted by law.

7. Calls, WhatsApp, Email and Marketing Communications

When you submit an enquiry or contact us, you authorise us and, where relevant, the project representative necessary to handle that enquiry to contact you by telephone, SMS, email or WhatsApp regarding the requested project or service.

Service messages about an active enquiry, scheduled visit or transaction are different from optional promotional messages. You can ask us to stop optional marketing by:

using an unsubscribe option provided in the message;
replying STOP or sending an opt-out request where supported; or
emailing info@ownaplot.in.

We may still send non-promotional communication reasonably necessary to complete a request, address a grievance or comply with law. Opt-out requests may take a reasonable time to apply across active systems and representatives.

8. Cookies and Similar Technologies

The Website may use cookies, pixels, tags, local storage and similar technologies. These may be used for:

Essential functions: security, page delivery, form operation and account sessions.
Preferences: remembering selections and Website settings.
Analytics: understanding traffic, page performance and user journeys.
Advertising: measuring campaigns, limiting repeated advertisements and showing more relevant promotions where permitted.

You can control cookies through the Website's consent tool, where available, and through browser settings. Blocking essential cookies may affect Website functions. Non-essential analytics or advertising technologies should be activated only in accordance with the choices and legal requirements applicable to the user.

Third-party tools may set their own cookies and process technical data under their privacy policies. The live cookie banner and cookie inventory should identify the tools actually enabled on the Website.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to:

respond to and follow up on an enquiry;
manage a site visit, account or transaction-support request;
maintain consent, opt-out, complaint and business records;
comply with tax, accounting, regulatory or legal requirements;
resolve disputes and enforce agreements; and
prevent fraud, abuse or security incidents.

Retention periods vary according to the type of information, the status of the enquiry or transaction, legal requirements and risk. When information is no longer required, we will take reasonable steps to delete, anonymise or securely isolate it, subject to backup cycles and lawful retention obligations.

10. Data Security

We use reasonable technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Measures may include access controls, secure hosting, software updates, malware protection, backups, confidentiality requirements and restricted access based on business need.

No Internet transmission or storage system is completely secure. You should use caution when sharing information online, verify payment instructions independently and notify us promptly if you suspect an unauthorised communication or security incident involving Own A Plot.

11. International Processing

Some Website, cloud, analytics, communications or advertising service providers may process information on servers located outside India. Where information is transferred or accessed across borders, we will take steps required by applicable law and use appropriate contractual, organisational or technical safeguards where relevant.

12. Your Rights and Choices

Subject to the Digital Personal Data Protection Act, 2023, rules made under it as and when applicable, and other applicable law, you may have the right to:

request information about personal data being processed and processing activities;
request correction, completion or updating of inaccurate or incomplete information;
request erasure of information that is no longer necessary, subject to lawful retention;
withdraw consent where consent is the basis of processing;
opt out of optional marketing communication;
use the available grievance-redressal mechanism; and
nominate another individual to exercise applicable rights in the event of death or incapacity, where the law provides.

To make a privacy request, email info@ownaplot.in with the subject Privacy Request and describe the request clearly. To protect your information, we may ask for reasonable verification and may seek clarification. Rights are subject to legal exceptions, technical feasibility and the scope and commencement of applicable law.

13. Your Responsibilities

When submitting information or exercising privacy rights, you should:

provide accurate and authentic information;
not impersonate another person;
not submit a false or frivolous request or grievance;
keep account credentials and OTPs confidential; and
promptly inform us when your contact information changes or you suspect misuse.

14. Children's Privacy

The Website and property services are intended for adults capable of entering into property-related transactions. We do not knowingly seek to collect personal information directly from children for marketing or property enquiries.

If a parent or lawful guardian believes that a child has provided personal information without appropriate authorisation, they may contact us at info@ownaplot.in. We will review the request and take appropriate action in accordance with applicable law.

15. Third-Party Links and Embedded Services

The Website may contain links to or embedded content from map services, video platforms, social networks, WhatsApp, payment or lending providers, developer websites and government portals. Using those services may allow the third party to collect information directly from you or your device.

Own A Plot does not control those independent services. Review the third party's privacy policy before providing information or enabling its content.

16. Personal Data Breaches

If a personal data breach occurs, we will investigate and take reasonable containment and remediation steps. Where required by applicable law, we will notify affected individuals and the competent authority in the prescribed manner.

17. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to the Website, technologies, business practices or legal requirements. The revised Policy will be posted on this page with an updated date. Material changes may also be communicated through the Website or another appropriate channel.

Please review this page periodically. Your continued use of the Website after an update is subject to the revised Policy, but we will seek fresh consent where applicable law requires it for a new processing purpose.

18. Contact and Privacy Grievance Details

For privacy questions, rights requests or complaints, contact:

Own A Plot / Gummadi Raghava Rao
2nd Floor, KNR Gamut Square, Ayyappa Society, Madhapur
Hyderabad – 500081, Telangana, India
Email: info@ownaplot.in
Phone: +91 9396683979

Privacy and Customer Grievance Contact: Gummadi Raghava Rao
Email: info@ownaplot.in

Please include your name, contact details, relationship with Own A Plot, the relevant project or page and a clear description of your request. Do not include unnecessary identity or financial documents in the initial email. We will acknowledge and respond within the period required by applicable law and may request reasonable information to verify your identity.

Privacy Policy